Identity Stolen By Chase Employee

TL:DR- a chase employee mailed themselves a copy of my debit card and stole $10k. Chase then lied and hid it for months and refused to give my money back.

A few months back I was the victim of a fairly elaborate scam I guess you could call it. I was contacted on a Sunday that I was working during, receiving multiple calls from a number that when I googled said it was a chase number. I then answered the next call, providing no information, only confirming information the individual was reading to me, she informed me someone tried to use the card at a target just now, in a town 3 hours away. I told her it wasn’t me, and she stated she would cancel and send a new card. She stated someone from fraud investigation may be contacting me soon, and that was the end of it.

On Wednesday I received a call, googled the number, again it said it was a Chase number. I answered the second call, and she stated she was with Chase fraud. She stated they were going to send some push notifications to my phone to confirm ownership of the account (push notifications had also been used in the first call to confirm I was speaking with and agent and such, as was normal from past experiences. At this point she said she was going to be checking ownership of the checking account next, and when I looked at my app I saw $9700 missing from my account. I then immediately drove to the Chase down the street, at which point she hung up. They stated they saw no record and couldn’t do anything, even though the transaction showed the branch that it was actively happening at, as the teller there had physically handed this random individual my money and the receipt showed it.

Long story short Chase has lit me for months, “lost faxes” of signed affidavits, accused me, my mother, hung up on me on over 25 occasions while “transferring me” to a new department. I spent over 100 hours of my life at branches, on the phone, digging and trying to figure this out and Chase did nothing but blame me. 2 months later I got my money back finally. Two months.

I finally, on one lucky call asked a right question and one kind agent (the first of any single one) looked into it and looked at times agents accessed my accounts, she confirmed activity on my account by an agent an hour before my first initial call I received on that Sunday. She asked if I knew a couple of names, and I said it sounded familiar as the were odd names, so I knew they could see stuff. She then said she had to consult her manager, put me on hold for a half hour and eventually hung up. The next 6 agents were incredibly disrespectful and rude and all hung up on me, all the while I remained incredibly respectful and kind. I stated the last agent told me she saw some stuff, but we got disconnected. They all told me I was going in circles and already had the info and would hang up.

Fed up, I went in to a branch again and spoke to a banker and told him what I was confirmed with on the phone. He then looked into it, and confirmed the access, something I asked them about months ago and they said they couldn’t do. He then started under his breath “oh yeah… employee misconduct, theft, security breach” and everything I knew all along and told chase was confirmed.

Do I have any grounds for anything? I don’t have final confirmation on that happened yet, as they keep playing phone tag with me, but I at least know chase employees stole my information, shipped themselves a copy of my debit card, and used it to withdraw my money from a teller. TIA