Payroll Check Got Denied And Boss Claims There’s Nothing He Can Do

My boyfriend got paid and tried to cash his check at Kroger. (he just started working there so he hasn’t set up direct deposit yet) for some reason Certergy rejected the check and he was told to go to the bank the check was issued from. So he did that and they told him they also cannot cash it because there’s a “full stop” on his check. They said it was something on his employers end. So, he called his boss and his boss spoke to payroll who claims they see nothing wrong on their end with the check and they just recommend that he keeps trying at different banks? What can he do about this?
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