Contractor Installed Our $220k Pool 11 Inches Out Of Square, And Subcontracted Work Despite Claiming They Don’t Use Subs. What Are My Options?
Location: Rehoboth, MA
We recently had an inground pool installed for about 220K as part of a new-construction home project (total backyard investment around 500K).
Throughout the process we had recurring issues with the pool company — poor communication, lack of oversight, and several workmanship problems that we discovered ourselves during site visits. There was never any clear supervision or quality control after each phase was completed.
One major concern is that the company advertises on their website that they “do not use subcontractors” and that their own team handles the entire process. However, it turned out they subcontracted the installation to a budget pool company, something we were never told in advance.
Now that our landscaper is installing large-format pavers for a linear patio design, we’ve discovered the pool is 11 inches out of square relative to the house. This misalignment makes it impossible to lay the pavers straight, and as the work progresses toward the house, the error becomes visually obvious. Once the patio meets the home, the edge will look uneven.
The landscaper said he can hide some of the offset with foundation plantings, but in front of our 12-foot sliding glass door, that’s not possible. His recommendation is to build a 4x13-foot stoop to “trick the eye.” Estimated cost is about 15K.
The pool company’s response was: “That is out of scope. You are getting too much value add,” which feels tone-deaf and frustrating.
From my perspective, this was clearly a construction error that could have been avoided with proper layout, verification, or oversight.
My questions are:
- Does this fall under breach of contract, negligence, or possibly misrepresentation since their marketing claims they don’t use subs?
- Would it make sense to send a formal demand letter before hiring an attorney?
- I’m confident I can win reimbursement for the corrective work, but am I entitled to anything else like damages for loss of value, delays, or legal costs?
Thank you in advance for any insight.
[link] [comments]
Popular Products
-
Devil Horn Headband$25.99$11.78 -
WiFi Smart Video Doorbell Camera with...$61.56$30.78 -
Smart GPS Waterproof Mini Pet Tracker$59.56$29.78 -
Unisex Adjustable Back Posture Corrector$71.56$35.78 -
Smart Bluetooth Aroma Diffuser$585.56$292.87