T&cs At Adventure Travel Firm Gvi Planet Are Totally Ott

It cancelled our £4,330 booking to take part in a conservation programme in Costa Rica, then wanted us to pay to get a refund

In January last year, my wife and I paid £4,330 to take part in a two-week volunteer conservation programme in Costa Rica with travel firm GVI. Flights were not included, so we booked these separately, and bought the books and equipment we needed. In July, we both received an email that nonchalantly informed us that the programme we were booked on would be closed during our trip, and that our booking should not have been taken.

We were devastated. We spent about a month of back and forth via emails and calls. We were pressured simply to change our dates, or to accept a credit note.