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Uber Charged Me $16,316 Mxn (~$900 Usd) For “damage” 8 Days After A Trip In Mexico. What Are My Legal Options?

Hi everyone,

Location: Canada
Event Location: Mexico

I took an Uber in San Luis Potosí, Mexico on October 27, 2025. It was a normal, trip, nothing out of the ordinary. I went from a hotel to a restaurant and exited the car normally.

Then on November 5, 8 days later, Uber out of nowhere charged me $16,316.49 MXN (about $900 USD, or $1200 CAD in my case) simply stating “vehicle damage.”

Uber never notified me before charging the amount.
The only “evidence” they provided is a single photo with no timestamp
I asked for more detail about the event, and they just use AI replies such as "we verified your claim in detail, and we confirm damage occured on your trip."
- Interestingly no messages actually say I caused any damage. Just that damage occured on the trip
Their customer support repeatedly sends template responses and refuses to escalate.
I filed a dispute with my bank and opened a case with PROFECO (Mexico’s consumer protection agency), since the charge occurred in Mexico.
- It has been already 16 days since my Profeco email (this is suggested for foreigners as far as I understood).
I also contacted Uber via Twitter/X - They refer me to the app again.
They have sent over a month of canned replies, and now the system auto-replies that we are past the 30 day dispute system.

My questions for this subreddit:

Since the service is international, do I have any legal recourse through U.S. or Canadian channels (e.g., BBB, FTC, Attorney General), or must everything go through Mexico?
Is there any formal way to send a demand letter to Uber’s corporate entity?
What should my next steps be while the bank dispute is pending?

submitted by /u/Background-Advice210
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Uber Charged Me $16,316 Mxn (~$900 Usd) For “damage” 8 Days After A Trip In Mexico. What Are My Legal Options?

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