Neighbors Are Digging On Our Property And Damaged Internet Line
California
My parents’ neighbors are doing renovations on their house. Recently they stopped by and said they would be doing some digging. Their English is hard to understand so we didn’t glean much from what that were saying other than “digging” so we assumed they were just giving us a heads up about digging near us.
Turns out they are digging into a space on our lawn. We don’t care too much, it’s a small piece of our lawn, but yesterday our internet went out. The crew was gone, so we looked into the trench they are digging and noticed cuts in what looks like a phone line. After half an hour with ATT we confirmed there is no local outage and the problem is ours, so I believe their digging caused our internet to go out.
No technicians available until Tuesday (problem started Saturday and today is Sunday). Neighbor’s aren’t home and no crews yet today but we have left them a note.
I am planning on asking them to pause all digging on our property until our internet is fixed.
I’m wondering if I should be cautious of anything else. Should they have a permit for this? The hole is about 4ft deep. Does the city need to be involved? Is there a circumstance in which we would have to let them keep working over our property line? I am also thinking of invoicing them for whatever ATT charges us, since ATT mentioned if they’re repairing damage NOT caused by ATT, we should expect a charge. I’m trying to uncover any unknown unknowns.
It’s the weekend right now, and internet went out last night, otherwise I’d be on the phone with city hall.
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