Legal Advice Needed - Rover Sitter Lost My Dog And Now The Sitter Is Back To Business With 5 Star Ratings Only After One Month

The Rover sitter we hired lost our dog, it has been a little bit over a month and my dog is still missing. I just found out the sitter is back to the sitting business with a 5-star ratings and all positive reviews. The app does not allow me to post reviews as "the window has passed". I did try to make a review couple of weeks ago but the sitter's account was not active and I could not leave a review.

My dog went missing because the sitter did not close her door properly. She left the dogs at home and her own dog opened the door and left with mine. Her dog was found immediately but my dog is still missing. We have video footage of the dogs leaving and my dog got scared from a dog barking and ran away.

I am disgusted at Rover because they know what happened, and promised me that they will do a safety check on the sitter. But now a month after my dog was missing, the sitter is back to platform the I am not allowed to make a review. This is super irresponsible to other pet parents too. I booked the stay with this sitter because of all the good reviews. I think this is misleading customers right? Because the app knows what happened and still let her sit other dogs.

I am suffering from depression and severe anxiety from constant worrying about my dog, he is my emotional support dog. I am thinking of reaching out to the press and seek legal support, any suggestions?