Hotel Wrongly Accused Us Of Smoking
Wrongly accused of smoking
Got in to the hotel late last night and were rudely awoken out of a dead ass and unclothed sleep at 8 am with pounding on the door telling us to open up. They told us to put clothes on and let then in, and to tell us that a smoke detector went off, letting them know that we were smoking. They came in and saw that we were not and were rightly pissed. When we went to check out, they basically accused us of smoking and showed us "proof" of the detector report with it spiking at 7am. We never smoked in the room. At all. We have nor received our incidental back and may have to pay a smoking fee. The woman who came to the room told us at the front desk that she could neither "confirm nor deny" that we were smoking, even though she came in the room. While we were the ones inconvenienced. We were told that there is no manager and no one to talk to, but that we can call tomorrow to tell them. I have a strong suspicion thst they will try to take the money. I'm broke and just can't afford this. At this point I want a damn refund. How to proceed??
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