Funeral Home Mishandled Body

This is in Mississippi. This is a throwaway account for privacy reasons. I will try my best to keep any emotions out of this, but that may be difficult.

My mother passed away ~two weeks ago. I requested cremation per her wishes and paid the funeral home who said they would contact me about picking her ashes up as well as death certificates at a later date.

I received a call from one of the funeral directors today telling me that the owner was in town and wanted to come to my house to see me and offer his condolences and would I be available today. I replied I was not and said I would be happy to receive him tomorrow. I thought this was odd as he is not local did not know my mother, and didn't do this when my father died several years ago, but whatever. Thirty minutes later the owner called me and told me that there had been a mix up with another body and my mother had been buried, but then exhumed and was sorry, but this has never happened in his many years. I asked to be excused from the call as I literally could not believe this was real.

I eventually called and spoke with the director who had handled the arrangements and he explained that the last names were similar and they took the wrong body to a funeral and buried her. The mistake wasn't realized until the crematory noticed apparently due to more strict regulations due to cremation being irreversible. He explained that the owner called me because he wanted to make things right and they wanted me to come and identify the body if I want to before the cremation on Monday. I don't relish the idea of doing that, but I feel like I am compelled to at this point. I was just getting to a point where I was okay, and now I basically have to go through all this again because this was the last thing I could do for my mother and it has been a complete failure.

I haven't discussed this with but a few people who I trust because I don't really want a spectacle made of this, but I want to know that something is in place to prevent this from occuring to someone else (I can't believe there isn't already). I don't know if I should file a complaint or a lawsuit or what the funeral home expects me to say or do. It's a nightmare come to life. Any advice or suggestions is appreciated.