Client Won't Pay $10,000

My partner (in Ethiopia) and I (in the U.S.) own a very small tour company in Ethiopia. We take payment through PayPal.
My partner had a client recently whose total bill was about $10k. He paid us the money and then went back to Germany the next day...only, it turns out that he sent the $10k to the wrong PayPal account.
I've contacted PayPal—they won't redirect the money to me because I'm not actually involved in the transaction (from their perspective). My partner and I have been desperately trying to reach the client, who has responded only intermittently. PayPal tells me that the client has begun a dispute via his financial institution for the money he sent, but I have no proof of this and I don't know why he wouldn't tell us this when he has responded.
Anyone have any ideas about what other steps we can try to get our money?
(And yes, I've already talked to my partner about requiring desposits in the future.)
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