Best Buy Won’t Refund Or Replace Product That Was Stolen Before Even Being Delivered
TLDR: Best Buy has denied my missing merchandise claim approximately five times. The package arrived visibly tampered with and the product was missing. What are my options if Best Buy refuses to refund or replace it?
On July 18th, I placed an online order for an Oura ring. Said it would be delivered on the 23rd. 23rd day of - got a notification it was delivered. Sister brought package inside. I come home during lunch to open package - I saw that the package had been tampered with the bottom part had been opened and resealed, and inside of the box was the oura ring box all torn up with no ring nor charging port inside.
Since July 23, I have been trying to get a refund or replacement from Best Buy. I have filled out a local police report. I have given that police report number to Best Buy. I have sent over pictures of the packaging. I have sent pictures of the ordering packaging I have sent over a copy of the police report. EVERYTHING. And I keep getting denied. I’ve been denied idek how many times now. Each time without an explanation. One of the first times when I was denied I asked why, and it was because the delivery company (FedEx) had shown proof that it was delivered (???)
Is there something I can do? I initially bought this as a birthday present for myself after my bf and parents split the cost and gave me cash for it.
I’ve documented everything and have evidence of everything.
Location: Illinois
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