Apartment Changed The Number On My Carport - Then Towed Me For Parking In The Wrong Carport.

Happened in Denton County, TX, USA.

My wife's car was towed over memorial day weekend while we were out, from a covered car port that we pay for. Paid to get the car released and are now seeking reimbursement from the apartment.

According to the apartment, the reason for the tow was that we were parked in the wrong carport afterall... See, last month the apartment re-painted the carports, and the painters got the order of the spaces wrong (numbered them from right to left instead of left to right), so the spot we've been parking in since 2020 changed from #102 to #107. We were not notified of this change, only informed of it when we attempted to seek reimbursement just now... and no, we hadn't double-checked that the number painted above our carport was still the same one we were assigned to - (why would we expect the number above the spot change without notice?)

The apartment's opinion is, naturally, that's it's not their fault that the painters painted the wrong number on the carport, and its not their fault that we didn't check to see if the carports were renumbered.

We have proof of payment and proof that we were assigned to #102, as well as a picture of that spot (from a previous time someone parked in our carport) showing it labeled as #102. Neither my wife or I have record of the apartment indicating that the spots were renumbered, though we do have a) an email stating when the spots were to be painted, and b) an email asking residents to let the apartment know which spot they were assigned to (to which we responded "102"). There was no mention of the carport numbers being changed in any of these emails.

Possibly pertinent information: the apartments don't police carports - other residents do - so it was the person renting 107 who called to have my car towed (and necessarily provided proof to the towing company that they paid for 107).

What recourse do we have here? Do we have any leverage to get the apartment to reimburse us for the tow?

Update 1: The facility manager conveniently didn't show up to work today... I wonder if that has anything to do with the message I left about the issue on the after-hours help line last night. Naturally, the other front desk employees can't do anything to rectify the submission without the manager present. The DID inform me that I cannot remove a car port from my lease after adding it, apparently, meaning I'm now stuck paying for a spot that I might get towed from at any given time.